UC San Diego SearchMenu

Resolving Payment Holds on Your Student Account

A hold on your student account can delay your financial aid disbursement, payments, transcript request, or other University services. Learn about the different types of student account holds and how to resolve them.

The holds tool displays any holds on your student record.

Expand all

Multiple aged short-term debt

There is a past-due balance from the previous billing cycle on your account. 

  1. Review your student account on TritonLink.
  2. Make your payment:
    • Online with E-Check
    • In person at the Cashier's Office (map)
    • By mail to:
      UCSD Cashier's Office
      9500 Gilman Drive, Dept. 0009
      La Jolla, CA 92093-0009
    • Note: Partial payments cannot be made online for past due balances. Partial payments must be made in person or by mail
  3. The hold will be removed when you pay the past-due balance.

Written off short-term debt

You have a past-due balance on your student account that has been written off.

  1. Contact Student Financial Solutions: (858) 822-4727, for more information about the debt.
  2. Pay the outstanding balance with a money order or cashier's check. Hold will be removed in 10 business days when paying with a personal check.
    • In person at the Cashier's Office (map)
    • By mail to:
      UCSD Cashier's Office
      9500 Gilman Drive, Dept. 0009
      La Jolla, CA 92093-0009.
  3. The hold will be removed when you pay the past-due balance.

Long-term loan documentation hold

You have graduated or dropped below half-time enrollment and did not complete your exit loan counseling requirement.

  1. Complete online exit counseling.
    1. When you leave UC San Diego, you will receive a notification to complete your exit loan counseling. Please log-in to your Heartland ESCI (loan servicer) account to complete.
    2. If you do not receive a notification, please send an email to exits@ucsd.edu including the following information: full name, PID, personal email (non-UCSD), and phone number. 
    3. Once your Exit Loan Counseling is completed, please forward ECSI email confirmation to exits@ucsd.edu.
    4. Completion will be verified and LCOD HOLD will be removed from your account, typically within 24 hours. 
  2. You can also contact Student Financial Solutions: (858) 822-4727, to request the hold be removed after you complete your exit loan counseling. 

Long-term loan delinquency

You graduated or left the University and are past due on your Perkins or University Loan repayment.

  1. Contact Student Financial Solutions: (858) 822-4727, and speak with a loan counselor.
    • Request more information about your account and the debt.
    • Ask if you'll need to pay the outstanding balance with a money order or cashier's check.
  2. The hold will be removed when you pay the outstanding balance or complete the necessary steps to update your account status.

Triton Registration Installment Plan (TRIP) hold

You have not paid your last TRIP installment.

  1. Pay the outstanding TRIP installment and other past-due charges:
    • Online with E-Check
    • In person at the Cashier's Office (map)
    • By mail to:
      UCSD Cashier's Office
      9500 Gilman Drive, Dept. 0009
      La Jolla, CA 92093-0009
    • Once all past due TRIP and late fee is paid, your hold will come off automatically. 
  2. Notify Student Financial Solutions: (858) 822-4727, that you made the payment.
  3. Student Financial Solutions will remove the hold.

E-Check electronic check

You have more than three returned E-Check payments.

  1. Contact Student Financial Solutions to discuss your account if you are having difficulty with the E-Check system.
  2. Payment must be made with a valid personal check or cashier's check.
  3. Make your payment:
    • In person at the Cashier's office (map)
    • By mail to:
      UCSD Cashier's Office
      9500 Gilman Drive, Dept. 0009
      La Jolla, CA 92093-0009
  4. The hold will be removed 21 days from the effective date of payment of the personal check or within 1 business day with a cashier's check. 

Expand all