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Frequently Asked Questions - Campus Loan Servicer: ECSI

The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. This is a system-wide change impacting all University of California campuses.

Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers.

The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented.

We apologize for the inconvenience and thank you for your patience!