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Dispatchur

Dispatchur is our ride booking app. It is an affiliate of Community Service Transportation, but not created by our program. In order to receive a login you must complete the CST Online orientation.

Steps to receive a login:

  1. Complete CST Online orientation
  2. Turn in completed CST waiver: *link to waiver*
  3. Please allow 48 hours (business days) for waiver to be processed. All riders are manually inputted by CST employees.
  4. Once your waiver is processed, you will receive an email from Dispatchur with a link to create a login using the email you provided during the online orientation.
  5. Once a login is created, download the app for your mobile device (IOS or Android) this will enable GPS tracking and notifications for your rides. 

Please see below for commonly asked questions.

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Q: I turned in my waiver but never received a login email.

A: Please make sure to click “Submit” after completing the online orientation. There will be no record of it unless you do so.  In addition, please complete the online orientation before submitting a waiver to ensure quicker processing. 

Q: I have a login from a previous year for Dispatchur, why can’t I book a ride?

A: Riders must renew their Dispatchur account by completing the online orientation after each school year.  This ensures all riders are aware of any CST program changes.

Q: Why can’t I see GPS tracking of my ride or receive notifications from Dispatchur?

A: You must download the app to your mobile device (IOS or android) and have GPS enabled.

Q: Dispatchur says my email is not verified for an account?

A: You must create a login for Dispatchur through the link sent to your provided email. You will not be able to create a login for CST use of Dispatchur from the “create an account” tab on Dispatchurs’ website.

Q: Dispatchur says “My account has been suspended” when I try to book a ride?

A: If you have missed three rides, Dispatchur will suspend your account until you have been approved again by CST staff. Please contact servicevans@ucsd.edu or arheredi@ucsd.edu

Q: A ride to my site is not available for my requested time?

A: Our routes are manually inputted based on partnerships with various organizations and program before each quarter starts. If you do not see your site on Dispatchur please contact your program supervisor. If you would like to request a route to be added please contact CST Route coordinator Anthony Heredia by email:  arheredi@ucsd.edu

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