Student Mail Resources

Welcome to UC San Diego! Student Mail can begin receiving packages on-campus the Monday of Week 0 of Fall Quarter. If you are moving in later in the year, you can start receiving packages on your move in date.

Important: Packages received before Week 0 or before a move in date, are at risk of being returned or held until housing contracts are finalized.

Student Mail forwards letter mail and USPS packages to the domestic address on file for 90 days after move-out. A USPS change of address form is not required, however please review your current and permanent mailing address on TritionLink, as these are is the addresses Student Mail will use for forwarding.

If you can not receive mail domestically after move out, we can help support on a case by case basis, please open a support ticket for further help.

Important: Student Mail is unable to forward to international addresses and packages from other carriers (UPS, Amazon, FedEx, DHL, etc.). These will be returned to sender or require a scheduled pickup.

Student Mail does not provide refrigeration upon arrival. Student Mail reserves the right to dispose of packages that have perished or spoiled.

If you're expecting a package that requires a signature, you do not need to do anything on your part. Student Mail is able to sign to accept the package from the following carriers: USPS, UPS, and FedEx. 

Some Amazon orders require a One-Time Passcode (OTP) to verify delivery. If your order requires an OTP, you are responsible for coordinating directly with the Amazon delivery driver to complete the delivery.

Amazon will send the OTP and delivery notifications directly to the recipient. Students should monitor their Amazon account and delivery notifications and be prepared to provide the required passcode directly to the Amazon driver.

Student Mail staff cannot provide an OTP, communicate the passcode to the driver, or complete OTP verification on a student's behalf.

If the required OTP verification cannot be completed during the delivery attempt, the package cannot be accepted by Student Mail. Amazon may return the package to its delivery station and make another delivery attempt according to its delivery procedures.

Student Mail is not responsible for missed, delayed, or unsuccessful Amazon OTP deliveries when the required verification cannot be completed.

Student Mail does not manage or operate the Amazon Hub lockers on campus. To have a package delivered to an Amazon locker, you must select and reserve the locker location in advance.

How to select a pickup location:

• During checkout: click “Change delivery or pickup address,” then “See nearby pickup locations.”

• To reroute an already shipped package: click “Send to pickup location” in the order details tab.

Important: Amazon Hub locker packages must be selected through these processes. Simply typing a locker name into the address field can cause delays, misdeliveries, or returns to Amazon. For any issues with Amazon Hub lockers, please contact Amazon customer support.

View our KBA How to Send an Amazon Order to an Amazon Hub Locker for a step-by-step guide.

Student Mail does not accept instant, on-demand or same-day grocery and retail deliveries that are shopped for and delivered directly by a store employee, personal shopper or delivery driver.

This includes services such as Shipt, UberEats, DoorDash, Amazon Fresh, Whole Foods Market, Walmart+, Instacart, Macy's same-day delivery, and similar services. These orders are often delivered in shopping bags, reusable bags or other non-shipping packaging and are not processed through a traditional mail carrier like UPS, FedEx, or USPS.

Student residents are responsible for coordinating directly with the delivery driver and arranging an appropriate meeting or drop-off location. Do not instruct drivers to leave these orders at a Student Mail parcel center, mailroom, locker location or other Student Mail facility.

Student Mail staff will not accept, receive, hold, refrigerate or process these deliveries on a student's behalf.

If a delivery driver leaves an order unattended at or near a Student Mail location, Student Mail is not responsible for the delivery or for any lost, stolen, misplaced, damaged or spoiled items.

For these type of services, please use the building's physical street address as outlined in the Triton Addressing Initiative and coordinate directly with the delivery driver.

Important: This only applies to Same-Day Grocery & Retail delivery services. All other mail and package deliveries must follow your housing community's mailing address format.

Letter mail is delivered to your mailbox daily on business days, and it is your responsibility to check it regularly. You will only receive notifications for certified letters or those with tracking numbers, which will be available for pickup at your Parcel Center.

Letters are only delivered to your mailbox if both the name and box number match the information on file. Otherwise, the mail will be returned to the Student Mail warehouse for further review and may be delayed or returned to the sender.

Depending on your housing community, you may be sharing a mailbox with other residents. Please be considerate when checking your mailbox.

Student Mail does not deliver junk mail (i.e. general solicitation, free samples, coupons, promotional advertising material, etc.) to mailboxes.