Student Mail

Last Updated: September 26, 2024 5:20:09 PM PDT

Move-In Alert

Student Mail will start processing packages on Monday, September 23, 2024, aligning with the parcel centers' opening and beginning of distribution. While Student Mail will hold onto packages delivered before this date, pick-up cannot be guaranteed until then.

Student Mail currently services eleven locations on campus for students to pick up package deliveries safely and easily! Packages will be automatically routed to whichever location is closest to the student's place of residence. Your package notification email from Student Mail will include the pickup location.

Check below to find which parcel center you will be collecting your packages from, determined by your box number.

Undergraduate Parcel Centers Hours & Locations

Parcel Center	Box Numbers	Directions	Hours
The Trove Marshall College Warren College Muir College Pepper Canyon East Matthews Apartments	35000 - 35999 40201 45000 - 45999 50000 - 50999 65000 - 65999 68000 - 68999	Price Center, along Library Walk near Sun God Lounge	Mailing Services Weekdays 9 a.m. - 3 p.m. Self-Service Lockers Refer to Price Center Hours
Seventh College	10000 - 10999	Building 2, Ground Floor Entrance	Weekdays 10 a.m. - 4 p.m. Saturdays 9 a.m. - 2 p.m.* *Temporary & Subject to Change
Eleanor Roosevelt College	20000 - 20999	ERC Student Activity Center	Weekdays 10 a.m. - 4 p.m. Saturdays 9 a.m. - 2 p.m.* *Temporary & Subject to Change
Revelle College	70000 - 70999	Argo Hall – Multipurpose Room, Room 118	Self-Service Lockers 24/7 with ID card access Oversized & Expired Packages Refer to your email for further information.
North Torrey Pines Living and Learning Neighborhood (Sixth College)	55000 - 55999	Hospitality Information (HI) Package Room @ Tapestry Loading Dock	Weekdays 8 a.m. - 9 p.m.* Weekends 9 a.m. - 3 p.m.* *Check Hi Desk Blink page for modified hours.
Theater District Living and Learning Neighborhood (Eighth College)	88000 - 88999	Hospitality Information (HI) Package Room @ Northside of Survivance Building	Weekdays 8 a.m. - 9 p.m.* Weekends 8 a.m. - 4 p.m.* *Check Hi Desk Blink page for modified hours.
Pepper Canyon West Living and Learning Neighborhood	60000 - 60999	Hospitality Information (HI) Package Room @ Ground floor of the Rya building main doors located on the north side	Weekdays 8 a.m. - 9 p.m.* Weekends 8 a.m. - 4 p.m.* *Check Hi Desk Blink page for modified hours.
Rita Atkinson	80000 - 80999	Rita Atkinson Front Desk	Varied hours

Note: Parcel centers at Seventh and ERC are normally closed on weekends. All locations are closed during University holidays and closures, unless otherwise noted.

Note: Only parcels will be picked up from the parcel centers. Regular mail will still be sent to the student's mailbox in their respective college.

Graduate Parcel Center Hours & Locations

Parcel Center	Box Numbers	Directions	Hours
Mesa Nueva	1001 - 3642	Building A (Cala), west end	Weekdays 8 a.m. – 8 p.m. Weekends 9 a.m. – 1 p.m.
Nuevo West	3700 - 4335	Ola Parking Structure, next to mailboxes across from Cala	Weekdays 8 a.m. – 8 p.m. Weekends 9 a.m. – 1 p.m.
Nuevo East	4501 - 6048	Exchange Bldg. first floor	Weekdays 8 a.m. – 8 p.m. Weekends 9 a.m. – 1 p.m.
One Miramar Street	929000 - 929999	Residential Services Bldg. 5 first floor, near mailboxes, past the elevator	Weekdays 8 a.m. – 8 p.m. Weekends 9 a.m. – 1 p.m.

Note: All locations are closed during University holidays and closures, unless otherwise noted.

Note: Only parcels will be picked up from the parcel centers. Regular mail will still be sent to the student's mailbox at their respective residence neighborhood.

Additional Student Mail and Package Info

Remember to check your package notification email to confirm your parcel center pickup location. Read the notification carefully. It may contain special instructions that direct you to a different location during peak times.

You might receive a delivery email from your package carrier. This just means that your carrier delivered your package to the Student Mail warehouse and still needs to be processed and delivered to the correct parcel center.

We appreciate your support as we continue to evolve the student package experience to bring you added convenience, expanded services, greater access, and an increased level of safety. Thank you for your feedback and support.

Addressing Packages and Mail

Make sure that everyone who sends you mail uses your full name and address, including your box number.

When ordering items or mail to be delivered to you:

Use the official UC San Diego mailing address for Undergraduate students:
- STUDENT NAME (as registered at UCSD)
  BOX NUMBER (assigned 5 digit mailbox)
  9450 GILMAN DR
  LA JOLLA CA 92092-0100
For Graduate students, your mailing address depends on your Graduate and Family Housing community:
- STUDENT NAME (as registered at UCSD)
  BOX NUMBER
- STREET ADDRESS (one of the following):
  - One Miramar Street: One Miramar Street, La Jolla, CA 92092-0100
  - Mesa Nueva and Nuevo West: 3869 Miramar Street, La Jolla, CA 92092-0100
  - Nuevo East: 4067 Miramar Street, La Jolla, CA 92092-0100

If the address on the vendor's mail, USPS, UPS, or FedEx label does not include the correct street address and box number as shown above, it will most likely be delayed.

Make sure everyone who sends you mail has your full name and address, including your mailbox number.

Remind friends and family to use your full name (no nicknames) and your correct address when sending you mail. Incorrectly addressed packages will be delayed or returned.

Remember to notify contacts, vendors, friends, and family of your address changes.

Bulk mail is not delivered. Example: general solicitation, free samples, coupons, etc.

Sending Packages and Mail

Visit The Trove for all your shipping needs!

Take advantage of our university-negotiated, discounted shipping rates! Stop by The Trove to ship your mail and packages and save money.

Packages sent through the U.S. Postal Service can be mailed from the The Trove.
Deadlines for mail to go out the same day:
- 1:00 p.m. : USPS Priority Express Mail
- 2:00 p.m. : FedEx, FedEx Express, and UPS Packages
- 3:00 p.m. : Regular Mail

You can purchase postage at these locations:

UC San Diego The Trove
UC San Diego Bookstore services desk

The Trove

Logistics Student Mail has implemented contactless smart lockers at The Trove parcel center located on the corner of Library Walk and Geisel Library. Our priority is to enhance the student experience, one step at a time, by catapulting our operation into the next generation of logistics. We are excited to share this experience with YOU!

The Trove is currently serving the following communities:

Marshall (35001 - 35700)
Warren (45001 - 45900, 40201)
Muir (50001 - 50373)
Pepper Canyon East (65001 - 65720)
Matthews Apartments (68001 - 68352)

Package Tracking

Students can use the Logistics Portal to:

See their historical packages
Track any packages for which they have received an email

Note: Login with SSO/VPN is required.

General Student Mail FAQs

I can’t find my package...help!

Logistics Student Mail is doing its best to keep up with the overwhelming truckloads of packages arriving at UC San Diego! If you have not received a notification email from UCSD Logistics Student Mail, it means your package has not yet been received into our package tracking system. Please wait patiently for your package to be processed, and if you haven’t received a notification within a few business days, let us know (studentmail@ucsd.edu or Submit a Support Case Ticket). Once you do receive your notification email, please double check the email to confirm the appropriate parcel center location for pickup.

How should packages and mail be addressed?

Be sure to use the following full shipping address when ordering packages and mail as shown below:
Use the official UC San Diego mailing address for Undergraduate students:

STUDENT NAME (as registered at UCSD)
BOX NUMBER (assigned 5 digit mailbox)
9450 GILMAN DR
LA JOLLA CA 92092-0100

For Graduate students, your mailing address depends on your Graduate and Family Housing community:

STUDENT NAME (as registered at UCSD)

BOX NUMBER

STREET ADDRESS (one of the following):

One Miramar Street: One Miramar Street, La Jolla, CA 92092-0100
Mesa Nueva and Nuevo West: 3869 Miramar Street, La Jolla, CA 92092-0100
Nuevo East: 4067 Miramar Street, La Jolla, CA 92092-0100

What do I need to bring to pick up a package?

To pick up your package, please bring your student ID and provide your mailbox number. The mailbox number should be included in the email alert received.

Can a delegate be sent to retrieve a package in the case that I am unable to go myself?

If for any reason you are unable to retrieve the package(s) yourself, let us know (studentmail@ucsd.edu or Submit a Support Case Ticket) and provide the name of the person who will be retrieving your package(s) for you.

How long can packages be held at the parcel centers?

Packages can be held at the parcel centers for 5 business days before the student receives a second alert to pick up their package. If packages are failed to be picked up within the next 3 business days, the packages may be returned to the sender. Depending on the time of year, hold times may be extended.

How are campus mailboxes assigned?

Students living on campus are assigned mailboxes through their Residential Life office.

Is student mail delivered the same day it is received by Student Mail Services?

Yes, student mail is delivered the same day as Logistics receives it from the U.S. Postal Service.

How should packages and mail be addressed to the vendor?

Make sure you (or your parents) use your full shipping address when ordering from a vendor.

How can I ensure safety of my mailbox?

For your safety and privacy, be sure to clear your mailbox combination after checking your mailbox by closing the door and spinning the lock to a random number. Do not leave your mailbox unlocked.
Report broken mailboxes to Student Mail Services (studentmail@ucsd.edu or Submit a Support Case Ticket) or to any Residential Life office.

Will mail be forwarded to me after I graduate?

Logistics will forward your USPS mail for a maximum of 60 days after spring quarter ends. When you are prepared to forward your mail and no longer receive mail on this campus, update your current mailing address on Tritonlink OR submit a Student Support case at support.ucsd.edu to request an address change for forwarding.
Note: We are only able to forward United States Postal Services (USPS) items within the US. All other carriers (UPS, FedEx, DHL, AMZL, etc... ) must be picked up in person or returned to the sender.

How long will it take for my package to be ready for pickup after it is processed?

Due to the high volume of students and packages, processing times may be delayed by 1-3 business days. Under normal circumstances, processing typically takes about 1 business day. For example, if your package arrives on a Friday, you will likely receive an email from Student Mail by Tuesday or Wednesday at the latest. (Please note that Student Mail does not process mail on weekends.)

Can I have oversized packages delivered?

Yes, Student Mail accepts packages of all sizes and weights. However, please note that larger or heavier items may require special arrangements for pickup.

How do I get my letter mail?

For letter mail, please contact ResLife to obtain your locker combination, as Student Mail does not have access to this information.

Can I receive packages from any carrier?

Yes, Student Mail accepts packages from all carriers.

I had something delivered that needs a one-time password or signature, what should I do?

You do not need to do anything on your part, Student Mail will sign for the packages and void the one-time password.

How do I order packages to the Amazon lockers and not Student Mail?

When ordering from Amazon, be sure to select your preferred locker for delivery before entering any address details. If you start by typing an address instead, your package may not be delivered to the locker and could be lost due to an incorrect address.